Churn Saver
Spot it, explain it, fix it, then check.
Seven small agents, each with one job, and a staff member between the plan and the customer.
- SignalScores each customer's risk and says which signs fired.
- DiagnoserFinds the likely cause: network, Wi-Fi, plan fit, or unclear.
- FixerFor network or Wi-Fi causes: a concrete fix, such as an extender.
- OfferFor price or plan causes: a better-fitting plan, or fibre. Never a discount.
- EscalateAngry or unclear cases go straight to a person, with a briefing.
- OutreachDrafts a short, personal check-in message.
- TrackerChecks 30 days later whether they stayed, and feeds that back.