Walkthrough
Sarah, from three tickets to staying.
A made-up customer, followed through every step. Her story is planted in the synthetic data on purpose.
Flagged
Three slow-speed tickets, and a visit to a rival's pricing page.
Diagnosed
Wired speed is fine. Wi-Fi drops every evening. The cause is in the home, not the line.
Proposed
A free Wi-Fi extender and a settings change, plus a short check-in message.
Approved, tracked
Staff approve. Thirty days later she is still a customer, and that result is recorded.
Her case lands in the approval inbox as one line: "Evening Wi-Fi drops, likely leaving. Suggest extender." The evidence is one tap away.