Problem two
When everything looks green and still breaks.
Dashboards check that links are up. Customers care whether their apps work. This design watches the second thing.
Problem two
The problem
“Up” is not the same as “healthy”.
Outage Detective
Agent team
A watcher, an investigator and a communicator. An engineer decides.
How it runs
Architecture
A loop that watches, a graph that investigates, a pause for an engineer.
Inputs and outputs
Data
Measure what customers actually do, not just whether links are up.
Governance
Guardrails
Agents read the network. They never change it.